Procedures – Freedom Massage

Helpful Information for Freedom Clients

Please review the information on this page before each visit to our office.

We send appointment information and reminders via text message and email. Please note: if you “opt out” of receiving messages, it may interfere with your appointment booking and confirmation communication from our studio.

Please be sure to communicate with one of our therapists if you have a preferred contact method, so we can reach you this way.

 

Freedom Massage excels in client care:

  • All appointments are spaced to allow for enhanced cleaning of treatment rooms, equipment, and common areas. We ask that clients do not arrive too early for sessions, as we may not be able to accommodate an earlier start.
  • Our staff is a group of massage professionals; we ask you to request their privacy. We do not share personal contact information or accept friend requests on social media.
  • All appointments with our staff members should be made through Freedom Massage.
  • Keep in mind, all our massage rooms have windows for optimal circulation.
  • Each room also has a UV Hepa air purifier near the headrest so clients breathe fresh air, and our facility benefits from a whole-system/HVAC “air scrubber” and UV Lights, which runs continuously.
  • Clients presenting with cold-like symptoms or illness will be rescheduled.
  • Please note: we require 24-hour advance notice for cancellations or appointment changes.

Information for your upcoming visit:

  • Please let us know that you have arrived for your appointment by sending a text message to 610-600-9075, or calling 610-644-9003.
  • When you arrive, we ask that you remain in your vehicle, especially in hot or cold weather or rain. Our therapists will continue to meet clients at the door. Please do not knock on the door. 
  • NEW clients must complete a New Client Intake Form. A link with our intake form will arrive via email once you’ve booked your first appointment.
  • Our therapists can accept gratuities.
  • We have a Waitlist! If you have a particular day in mind for your next massage and it is not available, do not worry. Please ask one of our therapists about our waitlist option, we will reach out to you if your requested appointment becomes available.
  • We DO work with minors. Parents, please call our office to scheduleappointments for anyone under age 18. Our state requires a parent or guardian present in the room during the massage. We will be able to give you all of the information you need and answer any questions you may have during your call.
  • GIFT CARD SEASON is all year! For everyone’s convenience, gift cards can be purchased through our website 24 hours a day and emailed directly to you – you can even personalize your gift with a message and image. 
  • PLEASE NOTE: We are unable to take walk-in appointments.