Our Policies To Help Our Clients – Freedom Massage

Our Helpful Policies Explained

Freedom Massage has been providing massage to the Malvern, West Chester, Exton, Paoli, Downingtown, and entire Chester County area for over 25 years. Here are some policies we have created so our clients can receive great care.


Please contact us if for some reason you are not feeling well or anticipate a potential missed appointment. We do charge for no show/no call appointments and for cancellations without 24-hour notice.

Late Arrivals

If you arrive late, your session may be shortened. Regardless of the length of the treatment provided, you will be responsible to pay for the session length you scheduled. Please plan accordingly and be on time.

Gift Cards

For everyone’s convenience, gift cards can be purchased through our website and emailed directly to you. If you do not want to buy online, you will need to make an appointment for gift card pick-up, or we can mail the gift card for a $5.00 handling fee.

PLEASE NOTE: We are not responsible for lost or stolen Gift Cards. If you forget your Gift Card you will be responsible to pay for your session.


Freedom Massage offers many options for easily booking your next session. Our website offers tools to search for your preferred day, time, or therapist and displays the most-current available appointments. Clients can also schedule by texting 610-600-9075, our digital receptionist Sage is ready to assist with simple requests. Do not worry, if your preferred appointment day and time is not available, ask one of our therapists to add you to our Waitlist – we will reach out to you if your requested appointment becomes available. Please note: Not all therapists perform all services offered at Freedom Massage.

New Clients

Please fill out your paperwork ahead of your appointment. When you arrive, your therapist will take you on a brief tour of the studio and treatment rooms before a conversation to discuss your needs and preferences for your massage. After your session, your therapist will meet you outside of the room and help you through the checkout and rebooking process. 


Freedom Massage does offer massage for children under 18 years of age. ALL children under age 18 must be accompanied by a parent to all massage appointments. The parent must be present in the massage room during the entire massage. Parents should call to book appointments for anyone under 18 years of age, our therapists will be able to answer any questions and give you all of the information you need over the phone. Please note: Not all of our therapists provide massage to minors.

NO unattended children under the age of 18 can be left in our waiting room while family members are in session.


Ethics followed by Freedom Massage Staff

Our massage therapists are all licensed professionals. They all have the required hours of education and hands-on training needed in the state of Pennsylvania. In order to keep their license in good standing they each take continuing education classes and get more training here at Freedom Massage. Our goal is to create a safe and professional environment for people to experience the many benefits of our chosen craft.

  • The answer is –YES! Try other massage therapists here! We support it! We encourage it! We all have subtle strengths. We invite you to discover what you like about our ENTIRE TEAM.
  • Our therapists are excited to work with you at Freedom Massage. However, they will not be in touch outside of Freedom Massage. We are unable to accept personal information, to give personal information, or accept “Friend Requests” on Facebook or any other form of social media. This is suggested by our professional boards’ code of ethics, and we follow these guidelines here at Freedom Massage.
  • All scheduling for our therapists is done in house only. Our therapists do not receive communication from clients when they are out of the studio. If you need to email a therapist you can do so at freedomscheduling@gmail.com, just note the therapist’s name in the subject line.
  • All inquiries for massage or chair massage outside of our studio, or anything related to self-care or business should sent to diane@freedommassage.com.

Thanks in advance,
Diane, Owner