Our Policies To Help Our Clients – Freedom Massage

Our Helpful Policies Explained

Freedom Massage has been providing massage to the Malvern, West Chester, Exton, Downingtown, and entire Chester County area for over 25 years. Here are some policies we have created so clients can receive great care.


If for some reason you are not feeling well or anticipate a potential missed appointment please contact us. In our effort to be effective and fair to all clients, 24-hour advance notice is required when canceling an appointment. If you neglect to give us 24 hours advance notice you may be charged $50.00 for your first missed time or full amount of your appointment on your second missed time.

No Call No Shows will be charged always

New Clients

Please fill out paperwork ahead of your appointment. Also, please come at least 15 minutes early so you do not lose any time on the table. We will need the time to do a thorough intake your first time with us. Early is always best for all sessions. Click here fill out the New Client Form.

Oncology Massage

Prior to receiving an oncology massage, you must fill out and sign our Oncology Massage Waiver. Click here to fill out the Oncology Massage Waiver. 

Late Arrivals

If you arrive late, your session may be shortened. Regardless of the length of the treatment, you will be responsible to pay for the session length you scheduled. Please plan accordingly and be on time.

Gift Cards

We are not responsible for lost or stolen Gift Cards. If you forget your Gift Card you will be responsible to pay for your session.  Gift Cards may not be combine with any other offers or discounts.


Ethics followed by Freedom Massage Staff

Our massage therapists are all licensed professionals. They all have the required hours of schooling and training needed in the state of Pennsylvania. In order to keep their license in good standing they each take continuing education classes and get more training here at Freedom Massage. Our goal is to create a safe and professional environment for people to experience the many benefits of our chosen craft.

  • The answer is –YES! Try other massage therapists here! We support it! We encourage it! We all have subtle strengths. We invite you to discover what you like about our ENTIRE TEAM.
  • Our therapists are excited to work with you at Freedom Massage. However, they will not be in touch outside of Freedom Massage. We are unable to accept personal information, give personal information, accept “Friend Requests” on Facebook, or any other form of social media. It is suggested in our code of ethics for PA, and we follow those guidelines here at Freedom Massage.
  • All outside job opportunities for massage, chair massage, or anything related to self-care should be passed on directly to our Owner. The direct line to our owner is 484-889-9749.
  • All scheduling for our therapists is done in house only. If you need to email a therapist you can do so at freedomscheduling@gmail.com, just note their name in the subject.

Thanks in advance,
Diane, Owner