Frequently Asked Questions – Freedom Massage

Frequently Asked Questions

NEW CLIENTS

Freedom Massage is always accepting NEW clients. We ask that you please fill out the intake paperwork ahead of your first appointment. Click here fill out the New Client Form. When you arrive, your therapist will take you on a brief tour of the studio and treatment rooms before a conversation to discuss your needs and preferences for your massage. After your session, your therapist will meet you outside of the room and help you through the checkout and rebooking process. 

ARRIVAL & CHECKOUT

We space our appointment times and client arrivals in order to create a safe and comfortable experience for all of our clients. When you arrive for your session, you should let us know that you are here by calling 610-644-9003 or texting 610-600-9075. Your therapist will greet you at the door.

When your session is over, we want everything to be as easy can be! We offer massage packages for the fastest and easiest checkout each visit, and packages can be shared between two or more individuals, we just ask that you indicate this in advance of your appointment.

If you do not have a massage package, we will require your credit card information to reserve your appointments. You can upload your preferred credit card via secure text message link, or you can give it to us over the phone before your visit. This allows our therapists to quickly confirm your payment method with you after your massage, and you to return to your day without much to do or think about. You can update this information in our office as well, any time you need to.

SCHEDULING

When you are ready to rebook, we are here for you! Our therapists are happy to take time to schedule you before you leave after your massage. We can give you a call later in the day, if you need time to return to your calendar. And, we have several options for clients to book themselves at ANY time, ANY day. Our website offers the most-current availability for our studio, and clients can narrow their appointment search or choose a session length and find first available. PLEASE NOTE: Not all therapists perform all services offered at Freedom Massage.

COMMUNICATION

Recently we added a digital receptionist to our team – Sage the Bot follows up all of our missed calls with a text message to help with simple needs. The direct line to chat with Sage via text is 610-600-9075. Although very helpful, there are limits to Sage’s ability to assist clients with everything they might need. Please know, our team of therapists and Manager review the chats and voicemails from clients and we will always follow up with you when we find your needs have not been met. You can also simply text “Chat with Staff,” and we will reach out to you as soon as possible.

Initiating a chat through our website does not provide us with or connect us to your contact information, even if you are an existing client. Please note: We ask you to provide your name and a contact number when chatting through the website so that our staff can follow up with you in case you’ve already left the page.

In some cases, we need more information from you in order to be helpful, and we will need to reach out to you directly. We ask that you indicate if you have a preferred method of contact so that we can reach you when we need to. If you “opt out” of receiving messages it may interfere with communication from our studio.

FEEDBACK?

Freedom Massage is always interested in feedback from our clients! Our Manager Eugenia is available by email at eugeniafreedommassage@gmail.com or by phone 484-889-9749.

 

 

Answered by owner Diane:

I know massage feels nice, but what else is it really good for?

What isn’t massage good for should be the question! Massage is good for EVERYTHING. It helps EVERY SYSTEM, ORGAN, MUSCLE in your body, and calms your mind. Touch overrides thought. You only get one body to last this lifetime; if your overly stressed or in discomfort, your body’s resources are not as readily available to you to help you enjoy life to the fullest. Massage does everything from helping push blood from your head to your toes, to allowing your mind time to quiet itself. As a small business owner, I have had some of my greatest business revelations on the massage table — because my mind was quiet and reason could gently creep in. Nothing in all the land feels better then massage. Since ancient times touch has been a remedy to help the body heal itself.

Does getting a massage hurt?

Massages can hurt — BUT, at Freedom Massage we welcome and encourage feedback throughout your session. Therefore, if something is uncomfortable, we can lighten up our pressure or adjust our technique. Massage is a team effort between the giver and receiver. To us, it is most important that you are relaxed. If your mind and body can reach a state of calm, it will be the most powerful way to rid your body of pain.

How often should I get a massage?

The answer for the average person would be as often as you can afford. I would say every week if you could. In the 90’s when I began my massage career people did so without blinking an eye. Times and the economy have changed. People are busier. But, my answer remains the same: as often as possible. Every day if you could! But I would not suggest a Deep Tissue massage as often.

It is a great way to spend your money. The benefits are investing in a body that MUST LAST A LIFETIME. I often hear of people waiting too long to address discomfort and consequently needing surgery. That result is pain, loss of work, loss of time, lots of trips to the doctor, and lots of expensive medical bills. None of that feels good! By contrast, massage DOES feel good, and is a comparatively inexpensive preventive health care tool. Massage can be an effective part of a journey into a healthier lifestyle.

Is it safe to get a massage while pregnant?

In almost all circumstances, the answer is YES – it is safe to receive massage throughout your entire pregnancy. Receiving regular massages during pregnancy has been shown to lower anxiety, decrease leg and back pain, improve sleep and decrease levels of the stress hormones.

Our tables and treatment rooms provide ultra-comfortable and safe support for women and their babies through the stages and changes of pregnancy.

Prior to your first pregnancy massage, we ask that you discuss receiving massage with your pregnancy care provider and inform us of any special needs you might have, or if your pregnancy has been named a “high risk” pregnancy. Here at Freedom Massage we provide 60 minute Pregnancy massage sessions.

Do I have to get naked?

We will work with you however you are most comfortable. We understand how vulnerable clients are in our massage rooms and we treat everyone’s situation with care and integrity. You may stay partially or even fully clothed. We are better able to use gliding strokes following the muscle fibers and bringing deep relief to your body without clothing in between you and our hands. You are covered by a sheet at all times and only the areas we are working on are exposed. You will climb on the massage table in between sheets as if going to bed. No areas are exposed that would cause anyone discomfort. Freedom Massage therapists will ask a lot of questions to make sure you are comfortable. I had a client who felt most comfortable leaving her pants on for two years. It did not bother me and I was still happy she came to see me.

How do I find the right massage therapist for me?

Let a member of our team know what type of massage you are looking for and any health concerns you wish to address. All of the massage therapists that provide treatments at Freedom Massage are trained, licensed, and knowledgeable in multiple techniques. They will customize their style, and treatment, based on your needs. Additionally, you can find our massage therapist’s bios on our webpage, which can also help you find the best massage therapist for your needs.

Another difference at Freedom Massage is we ENCOURAGE YOU to try our entire staff. You will not hurt your therapist’s feelings if you want to try another team member. We are confident you will enjoy the similarities in the sessions and the subtle difference of each staff member.

Should I talk during my session?

The important issue here is that there are times when you need to speak up. If the therapist is doing anything to make you uncomfortable, you should let them know immediately. Also, let them know if you get too warm or too cold, if the room is too bright, or if the pressure needs to be changed (lighter or deeper). If something is not working for you – speak up! It’s OK!

Sure, if you’d like to talk go right ahead. The important thing to remember is that this treatment is all about you relaxing and enjoying the experience. Many therapists discourage talking in hopes that you will relax, let your mind float free and enter a state of massage bliss. In many instances, people may feel more relaxed starting off talking, and as the massage progresses, enter quiet states of relaxation.

Have more questions?

Call our office at 610-644-9003, and one of our friendly therapists will be happy to assist you!