Our Policies To Help Our Clients – Freedom Massage

Our Helpful Policies Explained

Please review these policies:

Cancellations

We understand that unanticipated issues may arise in everyone’s life. If for some reason you are not feeling well or anticipate a potential missed appointment, please contact us. In our effort to be effective and fair to all clients, 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you neglect to give us 24 hours advance notice you will be charged $55.00 for your first missed appointment. You will be charged the full amount of your appointment for any subsequent misses with out 24 hours notice.

Late Arrivals/New clients

All clients– If you arrive late, your session may or will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

New Clients– Please note you can fill out your paperwork ahead of your appointment.  Please come a few minutes early so you do not lose any time on the table.

No-shows

Anyone who either forgets or consciously chooses to skip their appointment will be considered a “no-show” and will be charged the full amount for their missed appointment. We send out email reminders, text messages, and make confirmation calls (if requested) in order to avoid missed appointments.

Gift Cards:

We are not responsible for lost or stolen Gift Cards.  If you forget your gift card you will be responsible to pay for your session.

Thanks in advance,
Diane, Owner